Care of Returned Items:
Vangard S-Tech can not re-sell items that appear to be used or worn. When you receive your gloves try them on to determine if they fit right away. DO NOT pick up a ball with the gloves or try it out for one practice. Balls are dirty and abrasive especially on higher end game latex gloves. Gloves that have touched a ball can not be returned. We do not warranty or credit gloves that have been worn and returned due to discomfort or palm durability.
Most gloves require you to wash the palms before the first use with luke warm water to remove finishing agents left on during the manufacturing process. Some gloves come with a protective film on the latex. This film cannot be removed if you plan on returning the gloves. This film stops the latex from adhering to itself inside the packaging. This protective film has to be intact to receive a refund or credit for returned gloves.
How To Return Items:
Email Vangard S-Tech here to receive a return authorization number. This helps us manage your return internally either to credit you or to exchange the order.
Please insure the package against loss or damage if not included in the cost of shipping. No CODs or bill recipient returns. They will not be accepted. With Austalia Post please do not send package signature required. Shipping fees for shipments to the customer or from the customer are non refundable unless Vangard S-Tech has made a shipping error. Australia Post & other postal and shipping services will charge Vangard S-Tech and as you can understand we will have to pass that cost along.
To receive a full refund for the product, the item must be returned within 30 days of purchase in it's original packaging, with tags (if available), removable film (if used on the particular glove make) still attached. After 30 days, we can offer a store credit for the product amount, as long as the product is still active on our website. We cannot accept returns past 45 days of purchase.
Please call or email with questions to firstname.lastname@example.org.